English Literature Essay

Gender as reflected in literature gives readers pictures that apply, illustrate and reinforce norms and values accepted by society. Authors, whether they are aware of it or not, are themselves socialized into gender systems that are reflected in the themes, characters and plots of their texts. Toni Morrison’s â€Å"The Bluest Eye† presents gender as a theme that cuts across many social constructions in society. She does not stop at the conventional and surface definition of gender as a social construction of the roles and norms of male and female, but shows how class, race and even gender subgroups deepen the hierarchies and power relations between different people in society. Though the main focus of her novel is the concept of beauty, the writer posits that beauty is determined by gender subgroups, race and class. In this essay, it is proposed that the concept beauty is a tool used by Morrison to illustrate the hierarchies and values created by race, class and gender. To show the impact of race, class and gender on both the psyche of the individual and the collective consciousness of society, Morrison uses young black girls as protagonists and narrates their family experiences, making sure to highlight experiences which involve discrimination and oppression by gender, class and race. Though her narratives constantly switch personas, the writer notes that the first person narrative belongs to Claudia, who is often seen to defy the norms and values that Morrison presents. The former is seen to defy the socialization of young girls into motherhood through the gifting of dolls, â€Å"I had no interest in babies or the concept of motherhood† (Morrison 15). Claudia also defies the convention of beauty, of fair-skinned girls with curly blond hair and blue eyes such as Shirley Temple, often despising the latter with a cruel and furious hatred, as seen in her treatment of the doll she received as a gift. Through this, a gender subgroup is shown, or perhaps, even a category which cuts across gender, which is race. The novel illustrates the presence of gender and class hierarchies that may be structured on the basis of race or gender. Distinctions of white male, white female, black male, black female, white child and black child are presented. Hierarchies are illustrated and the relationships these subgroups have to one another are presented. Seen through the eyes of Pauline Breedlove, the black female is shown to serve almost all of them, â€Å"‘White women said, â€Å"Do this. † White children said, â€Å"Give me that. White men said, â€Å"Come here. † Black men said, â€Å"Lay down. † (Morrison 93). The character continued to infer black women’s only power, which is as a parent to a child, â€Å"The only people they need not take orders from were black children and each other† (Morrison 93). Gender systems and hierarchies denote a set of norms and values that all these subgroups adhere to. For women, roles are the embodiment of these norms and valu es. Age, class and race are the determinants of such roles. A young girl is expected to protect her virtue and help her mother. A housewife is expected to be faithful to her husband, perform domestic work, responsible for child-rearing, able to earn additional income for the family and continue the virtues she learned as a young girl. If a female would somehow not fit within the previously-stated norms, such as the case of Frieda, Claudia’s sister, she would be labeled deviant or, in Morrison’s work, ruined. Frieda relates the stigma and fear this label entails in her conversation with Claudia: Miss Dunion came in after everybody was quiet, and Mama and Daddy was fussing about who let Mr. Henry in anyway, and she said that Mama should take me to the doctor, because I might be ruined, and Mama started screaming all over again†¦But why were you crying? I don’t want to be ruined. (Morrison 67) The image of ‘ruined’ in Morrison’s work is a source of so much anxiety for Frieda because of their perception of a ‘ruined’ woman, where here, Claudia shares the anxiety and fear in an image of her own, â€Å" An image of Frieda, big and fat, came to mind. Her thin legs swollen, her face surrounded by layers of rouged skin† (Morrison 67). Frieda is so terribly distressed at being ‘ruined’ that she and her sister strive to find ways to counteract this status or perhaps medicate it. She and Claudia urgently think, â€Å"But Frieda, you could exercise and not eat†¦Besides what about China and Poland, They’re ruined too, aren’t they? And they ain’t fat. That’s because they drink whiskey. Mama says whiskey are them up. You could drink whiskey† (Morrison 67). In Morrison’s novel, being ‘ruined’ is equivalent to being a whore or prostitute, a woman generally frowned upon by society because of her type of work and her non-adherence to the values of virtue and chastity expected of women. This is illustrated through a reference to the character the Maginot Line, Poland and China, or to Pecola’s ignorance of their true profession, Miss Marie, Miss Poland and Miss China. The value of virtue and chastity that women are prescribed to is embodied in the role of a virgin or legitimate wife, which the previously-mentioned women are most certainly not and are consequently stigmatized by the community. However, these women are aware and accept the stigma and fully understand their role prescription and label of ‘ruined’ as a choice they made, characterizing themselves as â€Å"whores in whores’ clothing, whores who had never been young and had no word for innocence† (Morrison 42). Despite their self-prescription, stigma and community perceptions, these women are aware of their deviance and accept it, implying that they are aware and accept what is proper and appropriate, Their only respect was for what they would have described as ‘good Christian colored women. ’ The woman whose reputation was spotless, and who tended to her family, who didn’t drink or smoke or run around. These women had their undying, if covert, affection. † (Morrison 41-42) Other works by female authors present this image of ‘good women’. Mary Eleanor Wilkins Freeman’s â€Å"A New England Nun† shows Louisa Ellis, who waits for Joe Dagget for 15 years to marry him and stays at home, sews and does housework all day and performs domestic work. She is characterized as meek, stiff, peaceful and virtuous (Freeman). Here, Louisa Ellis performs all the roles and tasks ascribed to a single woman. â€Å"A White Heron† also shows an image of a ‘good girl’ in the character of Sylvia, who follows her grandmother’s instructions, is quiet and complacent towards older men and keeps a secret within her girl’s heart (Jewett). It must be noted however, that this image uses only gender as a category for prescription. This image is elevated to the level of race as a gender subgroup through Pecola Breedlove who alludes to her fondest dream of blue eyes (Morrison). The dimensions of this dream and how it is shaped by the previously-mentioned gender systems to the point of oppression and revulsion for oneself is almost horrific and pitiful. Langston Hughes’ â€Å"Harlem† may describe Pecola’s dream as one that: â€Å"Fester(s) like a sore— / and then run? (4-5), showing how much pain Pecola feels and experiences because of her unfulfilled dream. She considers her brown eyes a sore, for the absence of her fulfilled dream of blue eyes is the presence of her brown eyes. The horror of her wish and the desperation of her yearning is expressed at the end of Morrison’s work, when all these gender systems, roles and values bear down upon her because of her father’s impregnating her. Her split personality or other voice in her head accompanies her new perception of having blue eyes, the bluest eyes, which makes her feel that she is above everyone else. She no longer hides behind her ugliness as she did before (Morrison 28), but sees people unable to bear their own in the presence of the ultimate symbol and sign of beauty, that she alone possesses, the bluest eyes. Essay 1 Reflection When I gave into my emotions and intellect for this essay, I found myself to feel very strongly about Pecola’s situation and her perception of her own appearance and beauty. To think that she conceives the disdain and disgust that other feel for her and is able to project it within herself is almost traumatizing for me especially since I know how young she is. Compounded oppression, bad family situation and victimization are features of her life that may make one almost think that her fate was horribly inescapable and her desire for blue eyes one that elicits deep sympathy. Discussing this with others and presenting my ideas on gender and how deep the scars of gender-based violence may run has given me insight on the historical and cultural relevance of Morrison’s work and how others’ works like Kate Chopin, Jewett and Freeman reflect this type violence. I would consider Pecola’s perception as an effect of violence. Thinking about the story, I would think that Pecola’s innocence was still intact even after she was raped by her father perhaps through her own mind’s fierce denial, but her psyche was totally shattered when she received her wish of blue eyes. Relating this text to my courses on women studies and feminism, a deeper analysis would have shown the intricacies of race, class and gender and how the hierarchies created by these three based solely on oppressive social constructions can destroy whole countries, whole peoples of color and at the individual level, complete psyches and perceptions. The scope and range of feminism tends to question everything and I wanted to do that but felt limited by the number of pages allowed. When someone would read my essay, I would hope that it would spark a little interest in re-examining texts and even his/her own perceptions on race, class and gender. I would say that my essay’s goal would be to spark insight in my reader about the world and society in terms of the three social constructions I mentioned.

Discount rate

The rate used to discount future cash flows to their present values is a key variable of this process. A firm's weighted average cost of capital (after tax) is often used, but many people believe that it is appropriate to use higher discount rates to adjust for risk or other factors. A variable discount rate with higher rates applied to cash flows occurring further along the time span might be used to reflect the yield curve premium for long-term debt. Another approach to choosing the discount rate factor is to decide the rate which the capital needed for the project could return if invested in an alternative venture. If, for example, the capital required for Project A can earn five percent elsewhere, use this discount rate in the NPV calculation to allow a direct comparison to be made between Project A and the alternative. Related to this concept is to use the firm's Reinvestment Rate. Reinvestment rate can be defined as the rate of return for the firm's investments on average. When analyzing projects in a capital constrained environment, it may be appropriate to use the reinvestment rate rather than the firm's weighted average cost of capital as the discount factor. It reflects opportunity cost of investment, rather than the possibly lower cost of capital. An NPV calculated using variable discount rates (if they are known for the duration of the investment) better reflects the real situation than one calculated from a constant discount rate for the entire investment duration. Refer to the tutorial article written by Samuel Baker[3] for more detailed relationship between the NPV value and the discount rate. For some professional investors, their investment funds are committed to target a specified rate of return. In such cases, that rate of return should be selected as the discount rate for the NPV calculation. In this way, a direct comparison can be made between the profitability of the project and the desired rate of return. To some extent, the selection of the discount rate is dependent on the use to which it will be put. If the intent is simply to determine whether a project will add value to the company, using the firm's weighted average cost of capital may be appropriate. If trying to decide between alternative investments in order to maximize the value of the firm, the corporate reinvestment rate would probably be a etter choice. Using variable rates over time, or discounting â€Å"guaranteed† cash flows differently from â€Å"at risk† cash flows may be a superior methodology, but is seldom used in practice. Using the discount rate to adjust for risk is often difficult to do in practice (especially internationally), and is difficult to do well. An alternative to using discount factor to adjust for risk is to explicitly correct the cash flows for the risk elements using rNPV or a similar method, then discount at the firm's rate. Discount rate The rate used to discount future cash flows to their present values is a key variable of this process. A firm's weighted average cost of capital (after tax) is often used, but many people believe that it is appropriate to use higher discount rates to adjust for risk or other factors. A variable discount rate with higher rates applied to cash flows occurring further along the time span might be used to reflect the yield curve premium for long-term debt. Another approach to choosing the discount rate factor is to decide the rate which the capital needed for the project could return if invested in an alternative venture. If, for example, the capital required for Project A can earn five percent elsewhere, use this discount rate in the NPV calculation to allow a direct comparison to be made between Project A and the alternative. Related to this concept is to use the firm's Reinvestment Rate. Reinvestment rate can be defined as the rate of return for the firm's investments on average. When analyzing projects in a capital constrained environment, it may be appropriate to use the reinvestment rate rather than the firm's weighted average cost of capital as the discount factor. It reflects opportunity cost of investment, rather than the possibly lower cost of capital. An NPV calculated using variable discount rates (if they are known for the duration of the investment) better reflects the real situation than one calculated from a constant discount rate for the entire investment duration. Refer to the tutorial article written by Samuel Baker[3] for more detailed relationship between the NPV value and the discount rate. For some professional investors, their investment funds are committed to target a specified rate of return. In such cases, that rate of return should be selected as the discount rate for the NPV calculation. In this way, a direct comparison can be made between the profitability of the project and the desired rate of return. To some extent, the selection of the discount rate is dependent on the use to which it will be put. If the intent is simply to determine whether a project will add value to the company, using the firm's weighted average cost of capital may be appropriate. If trying to decide between alternative investments in order to maximize the value of the firm, the corporate reinvestment rate would probably be a etter choice. Using variable rates over time, or discounting â€Å"guaranteed† cash flows differently from â€Å"at risk† cash flows may be a superior methodology, but is seldom used in practice. Using the discount rate to adjust for risk is often difficult to do in practice (especially internationally), and is difficult to do well. An alternative to using discount factor to adjust for risk is to explicitly correct the cash flows for the risk elements using rNPV or a similar method, then discount at the firm's rate.

Gwen Harwood: Father and Child Essay

The couplet Father and Child from Gwen Harwood explores ideas of power and oppression. Barn Owl, the first poem portrays the effect of authority and the destruction that can occur when people are oppressed. In Nightfall Harwood examines how equality and mutual maturity can develop serenity and harmony. Due to these underlying concepts of authority and rebellion the couplet can be viewed through a Marxist perspective and it examines the effects of autocracy. Although Harwood was never publicly Marxist through her criticism of oppression it is possible to believe that she held similar worldview to that of a Marxist standpoint. In the beginning of Barn Owl the reader witnesses the child, â€Å"a horny fiend†, attempt to escape the oppression under her father â€Å"who is robbed of power by sleep†. Although there is no pretext given for the poem the reader can assume that she seeks to escape her overpowering father. In order to free herself from her father’s authority she needed to become the â€Å"master of life and death† by demonstrating her authority over the innocent bird. Harwood’s metaphor of the levels of authority with the father highest, followed by the child and ending with the bird reflects a non-communist society in which people are in social classes. Similar to a Capitalist culture, ultimately it is the working class, in Harwood’s metaphor the owl, who suffers under the persecution of those in higher social classes. Ultimately these ideas of power and authority cause destruction and suffering. Nightfall, the second poem in the couplet exhibits a shift in authority, where the father and child are equals. The child, now an adult has experienced the world and views her father’s authority as â€Å"ancient innocence†, no longer seeking to rebel, as in the first poem, and instead grieves the loss of her â€Å"stick-thin comforter.† As she reflects on her father’s life, she describes his â€Å"marvellous journey†. These comments are words of commendation and respect a clear shift from Barn Owl, where she seeks to reb. The peaceful death described by the words â€Å"your night and day are one†, contrasts the â€Å"obscene† and â€Å"cruel† murder of the owl in Barn Owl. Ultimately Harwood reflects on the idea that equality provides peace. Harwood never out rightly claimed to be Marxist, however the couplet Father and Child portrays underlying ideas similar to that of a Marxist worldview. Throughout both poems Harwood repeats words often associated with power and a capitalist society such as â€Å"master†, â€Å"wisp-haired judge†, â€Å"exalts† and â€Å"king†. The ending of both poems are also similar as they both end with a death. Although the death of the owl was horrific and tragic and the father’s death was peaceful, it is death all the same. Perhaps by repeating concepts of power and death Harwood is trying to draw the audience to a connection between both. She may be outlining the idea that an attempt to seek power and authority can lead to a death which â€Å"no words, no tears can mend†. This can be interpreted as critiquing a society in which power and influence are the goals, not seeking relationships or community. Father and Child is a representation of the influence of authority. In Barn Owl the audience witnesses a cycle of oppression where the weakest individuals are victims. However, Nightfall exhibits a shift in authority as the father and child are equal leading to peace. Throughout the entire piece the author repeats ideas of power and authority subtly questioning the value of a society where control is the ultimate goal, not the nurturing of relationships and the development of a community in which all people are treated as equals.

Answering the questionaries Essay Example | Topics and Well Written Essays - 500 words

Answering the questionaries - Essay Example Similarly, I am very altruistic, which often seems like a weakness in this rational and materialistic world. However, all these strengths and weaknesses have made me a stable and realistic person, who can bring some change in this globe. As earlier mentioned in my personal statement, I have always been curious to know the reason of my existence, and this curiosity brought me closer to underprivileged and stressed people. My intellectual competence has allowed me to analyze the change that can be brought by dentists around the globe. My concern for others, and intellectual curiosity has prompted me to pursue dentistry. During the last couple of years, I got the opportunity to work with different people from diverse backgrounds, and it helped me understand the way people work and communicate with each other. Effective articulation of language and academic understanding are some of the imperative factors that helped me in working effectively with colleagues during my individual research at Madison, Wisconsin, as well as, during other associations at UW-Madison Pre-Dental Society. Self-esteem and a desire to learn are some of the factors that stand me out from rest of the applicants. It is very important that an individual should be able to incorporate her academic ability with stability, which is one of the important requirements for being a competitive applicant. During the learning process, individuals have to work under different supervisions, as well as, work according to the instructions, and therefore, a person should be emotional matured enough to learn and work, in order to become one of the successful individuals in this globe. Our globe is a practical world that respects people with rationale, and therefore, it is imperative that individuals should set and organize realistic goals, in order to prolong learning process and achieve the

Leadership theory skills approach Research Paper

Leadership theory skills approach - Research Paper Example What particular skills do effective leaders possess? Why do some leaders possess remarkable problem-solving skills while others do not? (Northouse, 2009, 47) In general, the researchers tried to find out the leadership aspects that bring about commendable performance in real-world organizations. Derived from the wide-ranging findings of the research, Mumford and associates (2000) developed a skill-oriented leadership approach. The approach is defined as a capability framework because it focuses on the correlation between the skills and knowledge of a leader and his/her actual performance. Leadership skills can be learned or acquired over time through practice, experience, and training (Northouse, 2009; Rowe & Guerrero, 2010). Not like the ‘great man’ theory, which states that leadership is limited to a talented and exceptional few, the skills model argues that most individuals have the potential to become great leaders. If individuals are able to learn or acquire positive outcomes from their experiences, they can develop leadership skills (Northouse, 2009, 47-48). Instead of highlighting the behavior or actions of leaders, the skills model views leadership as the skills and knowledge that facilitate successful leadership. The leadership skills approach resembles the trait model, but rather than placing emphasis on the traits of a leader, leader skills are regarded to be the most important ingredient for successful leadership. The leadership skills approach focuses on the behavior of the leader. Nevertheless, the skills approach argues that leadership behavior cannot be separated from its social setting (Daft, 2008). Furthermore, the skills approach implies that leadership capabilities are enhanced through experience. Knowledge is the core leadership capability that is talked about in skills theory (Lussier &

Oscar Wildes Fashion Ugliness Argument Essay Example | Topics and Well Written Essays - 1000 words

Oscar Wildes Fashion Ugliness Argument - Essay Example The paper "Oscar Wilde’s Fashion Ugliness Argument" critically examines whether fashion has some ugliness. Oscar Wilde was arguably right in his observation that the mass market that produces and distributes fashion products is saturated with poor quality products, which are meant to appeal to the end-users within a short period of time as the manufacturers make millions of pounds in profits. Producing fashion items for global consumption generally takes precedent over creativity or individual vision. The skill and creativity in the design of tight undergarments, for example, takes a lesser role as far as creating the commodity is concerned. Serving hundreds of millions of consumers with such unhealthy clothes for â€Å"six months† requires quick production of simple fashion materials through cheap processes for selling multiple times over without paying attention at the health risks and or discomfort that it would pose to the wearers. The end-result is an â€Å"uglyâ €  fashion item that prevents the wearer from freely engaging in his or her everyday duties. In addition, owing to the priority of contemporary corporate bodies that design and produce fashion items to make profits, it is apparent that short-term gains cannot coexist with quality and the â€Å"inner† attraction of fashion items. Profit demands continuous generation of unique designs that are easy to manufacture such as backless blouses for women. Once a fashion design has been accepted, usually by individuals who are under the pressure to generate more revenue.

Political Environment Case Study Analysis Essay Example | Topics and Well Written Essays - 500 words

Political Environment Case Study Analysis - Essay Example Most likely, higher education organizations such as the NEA (National Education Association) will support the reduction. The different student organizations from state colleges and universities will possibly join as well. Individuals from working-class families or those who are supporting themselves while studying can also form a large number when they unify their support. Apart from higher education, the supporters of mental health programs are also getting worried; they say that neglecting mental health programs in favor of improving correctional facilities will just cause increase in inmate population in the long run. Among the possible supporters are NMHA (National Mental Health Association), AMHA (American Mental Health Association), NASMHPD (National Association of State Mental Health Program Directors). There are also other organizations who believe that more of the budget must be allotted to infrastructure, social centers, daycare centers, hospitals, etc. These are the infras tructure organizations such as the American Hospital Association. Political advocacy groups are also potential supporters.

Value Chain Analysis of Michelin Group Essay Example | Topics and Well Written Essays - 750 words

Value Chain Analysis of Michelin Group - Essay Example As per Value Chain Analysis there are specific activities that cumulatively determine the position of the company. These are the primary and secondary activities. Primary activities include inbound logistics, Operations, Outbound logistics, Marketing and sales and Service. The Support activities are Procurement, Human Resource Management, Technology Development and Firm Infrastructure. (Roberts, 134-35) The Value Chain Analysis of Michelin would be based on these criteria. The position of Michelin in the tire industry is very well placed. The main aspect of the success story of Michelin is that they produce quality materials at an affordable price and is wonderfully backed by very efficient team of after sales service. In addition to that Michelin is helped in an extremely positive manner from the field of advertisements. The Michelin Man can be enumerated as a icon in not only the tire industry but the essence has reached beyond that. However, it can be mentioned that the inability to tap the heavy automobile industry in a full extent remains a greater weakness of the company. In this context it should be mentioned that the Annual Report 2006 promises to better this particular sector. In today's world market of tire business Michelin holds a very prominent presence. With the current market being a $100 billion industry the position of Michelin is noteworthy. These two leading figures were followed by Goodyear with 17.2% of the market share. (King, 122) The rest of the market segments were divided among other average sized manufacturers with a cumulative amount 28.8% of the market share. Further more, it was reported that an additional 17% of tire sales was instrumented by local producers. (Lock, 245-46) Thus being a huge player if the world tire industry the effective Value Chain Analysis of Michelin becomes more important. The Value Chain Analysis can be enumerated as below: Inbound logistics of Michelin shows that the raw materials and storage and handling c harges of materials increased by about 12% from 2005 to 2006. On the other hand it was found that the Operations relating to the production of products was almost at par with the last few years (2002-2006) with an increase of 6%. (Annual report: 2002, 201)The same cannot be said for the operations outbound segment and there was an increase of 5% on the valuation of production channeling. However the Marketing and sales indicated that the company showed an additional usage of 9.6% for the means of promotion and advertisements. The services sector under the determination of Value Chain Analysis showed that the total valuation was raised by about 3% reflecting the developing market structure in favor of the company. (Kar, 201-205) The support activities when taken into consideration also show a similar amount of development in terms of net valuation for the company. The procurement factor reflected the variables that enabled Michelin to get the best possible materials for the lowest pr ice and in this context it ca be summarized as a net gain of 15% in relation to 2005.

Ancient Japan Reform Essay Example | Topics and Well Written Essays - 1000 words

Ancient Japan Reform - Essay Example However, the reforms had a far more reaching effect apart from strengthening the imperial family. They also created a good system. Although some people argue that these changes were ineffective, I think they rather led to the creation of a more efficient and refined system. As such, I will support this argument/stand from facts drawn from class reading and other sources. Ritsuryo is basically a historical system in japan founded on Chinese legalism and Confucianism philosophies (de Bary 22). RitsuryÃ… -sei is a term often used to refer to the system (political) in accordance to the Ritsuryo. Another significant term often used in this period or analysis is the kyaku, whuch refers to the Ritsuryo amendments whereas enactments were termed as shiki. Most of Japan’s reforms commenced during thhe Asuka period and extended into the nara period. The capital of japan was moved to Asuka in this period (538-710). Asuka was located on plains and it bordered nara. This period is mostly known and remembered for its vital social, political and artistic transformations. These transformations had their roots in the kofun era. The Yamato nation changed considerably during this era, adopting social and political systems from china. Their primary goal was to make the imperial family stronger and legitimate. Shotoku Taishi in 603 implemented a Confucian organization made up of 12 court ranks. Subsequently, he established the seventeen article constitution in 604, which explicitly highlighted the rights and duties of government ministers, people and the ruler. Taika reform preceded these transformations. The Taika reform took place between 645 to 649 and led to the creation of the Ritsuryo. The Ritsuryo was an organization and system comprised of fiscal, administrative and social institutions in japan commencing from the 7th to 10th century. During the Asuka era, Daoism and Buddhism were introduced into japan. Consequently, these religions eventually were syncretized with the

Reflective Statement Essay Example for Free

Reflective Statement Essay For this module, we are required to do an assignment with regards of SME company. The purpose of writing the report is to analyze the key internal issues the management is likely to face when strategizing their marketing formula. Besides, we are also required to provide a practical recommendation for the company. For this project, the class was divided into 3 groups and each group consists of 3 members. My group members are Miss Tai Geok Yeong and Miss Sharanya. Discussions among group members were held 4 times, on the 29th October, 2nd November, 4th November and 6th November, respectively. Besides of our normal eeting in college, the discussions also were held through the MSN chat and email. Each of our group members was allocated with task and although conflicts arise during the discussion, we still managed to solve the problem. In my opinion, conflict in a group is not necessarily bad and we use several of techniques in order to resolve conflicts like compromising and exercises work delegation. Throughout completing the task CareKoolTint Sdn Bhd, I have gained lots of new information about SME and the company. In order to get more facts about the company, we held an interview with one of their sales representatives on 2nd November 2009. From the 1 hour interview, we managed to gather the information needed for this project, which for example are, their current marketing strategies and the companys internal issues. One important lesson I learnt from the interview is that, even though small firms is not properly structured, it does not mean that SMEs do not engage in marketing. It is only that, they are doing marketing according to their own terms and not according to a theoretical framework. Other than interviewing the sales representatives, my group and I also did a research based from their websites and also by reading books. It is important so that e will have a broader view on the business environment and help us to write the task more accurately. In order to complete the task, I read Marketing and Entrepreneurship in SMEs, Principles of Marketing by Philip Kotler and Fundamentals of Management to have a better understanding about SME and its management as well as several websites related to the topic which for example SME Info Portal. This whole process, I believe has improved both my knowledge and skills. I learnt how to work with others as a team, it taught me how to compromise as I need to be open in accepting other people ideas or opinion and also in handling conflicts. In addition to that, basically, I am more knowledgeable on this topic. From the research, I discovered various type of SME in Malaysia which can classified under 3 category that are Primary Agriculture, Manufacturing (including Agro-Based) ; MRS, Services Sector (including CT) . Furthermore, I am also more aware on characteristics needed to be an entrepreneur, and one essential trait they must have is to be a risk taker. This is important as SME business environment is very uncertain and whenever they make a wrong decision, it may affect their business as a whole.

Dementia Care Co-ordination

Dementia Care Co-ordination Dementia is perplexing condition and individuals with dementia have pro care needs. Individuals with dementia seek for the support and consideration they get to empower them to stay free, dynamic and socially locked in. Suppositions ought not be made that individuals with dementia cant appreciate a decent personal satisfaction or express needs and inclinations. This is valid at each phase of a mans dementia. The Alzheimers Society 2010 report my name is not dementia discovered individuals with dementia at each stage could express sentiments about their personal satisfaction. Research with individuals with dementia did to educate the advancement of the 2010 National Dementia Declaration plot key goals communicated by individuals with dementia, including: I realize that administrations are planned around me and my needs. I have support that helps me carry on with my life. Guaranteeing consideration is concentrated around requirements is a more noteworthy need for consideration in consideration homes and in individuals own particular homes. In healing facilities, consideration ought to be concentrated around guaranteeing individuals with dementia can be upheld to come back to the group when they are capable. Assessment: This position proclamation layouts Alzheimers Societys open strategy position on the formal consideration of individuals with dementia and the central standards which ought to underlie such care, independent of the earth in which it is given. Individuals with dementia are frequently visit beneficiaries of formal consideration gave by wellbeing and social administrations. Formal consideration is given by paid staff, for example, medical attendants and consideration specialists, working either in consideration settings, for example, clinics and consideration homes, or in individuals own homes. Alzheimers Society accepts that formal consideration of individuals with dementia ought to hold fast to the accompanying standards: Provided by staff prepared in giving great dementia care, who have entry to expert backing Focused on addressing needs and goals Promoting of respect and regard and keeping up human rights Closely facilitated between diverse experts and administrations crosswise over wellbeing, social care and lodging. Planning Allocating proper administrations or assets to address issues. Involvement of family/ whanau and carers and multidisciplinary group, for example, social specialists, physiotherapist Involve person in planning. Dominant part of the consideration gave to individuals dementia originates from casual carers, individuals with dementia are noteworthy clients of formal consideration administrations. Formal consideration is given via care specialists, nursing staff or other wellbeing and social consideration experts. It can constitute individual consideration, helping the individual with ordinary undertakings, for example, getting washed or dressed, or can comprise of medicinal or nursing consideration. The accurate way of formal consideration and who is in charge of giving it will rely on upon the consideration settings and the singulars particular needs. While there are numerous cases of fantastic quality consideration, time after time we catch wind of formal care not being centered around addressing individuals requirements and goals, and failings in treating individuals with nobility and appreciation. Guaranteeing individuals with dementia get great consideration, gave by suitably prepared staf f, is crucial to meeting the test of dementia. Where consideration is not of adequate quality, it can have antagonistic repercussions for individuals with dementia and their carer. Deficient or poor consideration can deny individuals with dementia open doors for a decent personal satisfaction and lead to higher general consideration costs through right on time admissions to give a second thought homes and avoidable admissions to healing center. Deficient and poor consideration can likewise affect on the physical and psychological well-being of carers. Where formal consideration does address issues, it can add to keeping up individuals with dementias personal satisfaction, serving to hold their freedom and conceivably diminishing weight on all the more exorbitant consideration settings, for example, intense clinics. Coordination Professional/ carer connection up individual with accessible environment/ association assets. Structured settings for people with higher bolster needs. Improve accessibility and access of assets in the group. Following up with Drs arrangement. Staff trained in providing good dementia care that has access to specialist support Individuals with dementia have pro needs and staff giving formal consideration to individuals with dementia must have sufficient preparing and backing in the event that they are to give great consideration. Individuals with dementia may encounter issues imparting and may battle to express their inclinations and needs. They might likewise show behavioral and mental indications of dementia, which should be comprehended in the event that they are to be reacted to properly. Staff working with individuals with dementia ought to see how to correspond with individuals with dementia to inspire sees about their inclinations and needs. Inability to properly speak with the individual with dementia can bring about improper choices being made about their consideration and pessimistic results for the individual with dementia. For instance, care laborers or nursing staff neglecting to perceive that a man with dementia is in agony or pain will most likely be unable to react to mitigate that torment, or staff may react to behavioral indications of dementia with antipsychotic drug, instead of looking to give individual focused consideration. Where staff are prepared and upheld, they increase more noteworthy prize from giving consideration to individuals dementia, prompting lower rates of turnover and more noteworthy coherence of consideration. Proper preparing and bolster additionally advances the procurement of respect and sympathy in nurturing individuals with dementia. Alzheimers Society accepts that preparation ought to be required though staff giving formal couldnt care less to individuals with dementia, this is particularly essential for new staff who might not have any experience working with individuals with dementia. Magistrates ought to guarantee forefront consideration staff have admittance to pro backing, for instance through authorizing group and healing facility psychological well-being contact groups. Those giving consideration administrations ought to consider minimal effort and free wellsprings of data, for instance assets gave by Alzheimers Society Strengths: Improves access to give a second thought from group to clinic and the other way around Supports emotional correspondence in the middle of individual and health awareness administrations Weakness: Still progressing research about adequacy of consideration coordination Different capabilities, abilities and encounters of careworker. RIGHTS BASED APPROACH OF DEMENTIA Alzheimer crusades to guarantee that all enactment, arrangement and procedures influencing individuals living with dementia are supported by human rights. A human rights based methodology is about making individuals mindful of their rights, whilst expanding the responsibility of people and establishments who are in charge of regarding, ensuring and satisfying rights. Assessment It mirrors the guidelines officially set by the United Nations and other universal instruments by perceiving: The need to advance and secure the human privileges of all persons with handicaps, including the individuals who require more concentrated backing. Individuals with incapacities must be ensured the fullest conceivable acknowledgment of their human rights including a chance to partake in and add to society, and where essential, with the most astounding feasible standard of consideration. That victimization any individual on the premise of incapacity is an infringement of the characteristic respect and worth of the human individual. Human rights not being met. Individuals entitlement to pick who to be included in their evaluation and plan, for example, family/ support individual. Identifies fairness and assorted qualities issues. planning Adjusting singulars rights with wellbeing experts and group rights Boost investment and strengthening Participation Everyone has the privilege to take part in choices which influence them. Investment must be without dynamic, important and offer thoughtfulness regarding issues of openness, incorporating access to data in a structure and a dialect which can be caught on. Accountability Requires successful checking of human rights measures and viable solutions for human rights breaks Non-separation and balance A human rights based methodology implies that all types of segregation in the acknowledgment of rights must be disallowed, anticipated and killed. Empowerment Individuals and groups ought to comprehend their rights and ought to be completely bolstered to take an interest in the advancement of strategy and practices which influence their lives. Legality A human rights based methodology requires the acknowledgment of rights as legitimately enforceable qualifications and is connected into national and worldwide human rights law. Coordination The UN Convention on the Rights of Persons with Disabilities (UNCRPD) is the first human rights bargain of the 21st Century setting out and avowing the privileges of individuals with handicaps. Alzheimers Disease International (ADI) is the global league of more than 80 Alzheimer relationship around the globe, looking to address dementia on a worldwide level. The association has built up authority relations with the World Health Organization (WHO) and enrollment of the Non-Communicable Diseases Alliance (NCD Alliance). Strengths: †¢ Human right rules guarantee people have entry to health awareness and assets. †¢ Holds association/ offices responsible for creating approaches and projects predictable with human rights. Weakness: †¢ Conflicts for wellbeing experts when arrangement not meeting rights to get to give a second thought. †¢ Availability of assets to ensure human rights are met. Other informations (Care Coordination and Rights based approach of DEMENTIA ) Individuals with dementia may need support and administrations to empower them to carry on with a decent personal satisfaction. Care coordination and Rights based methodology is intended to give a person with dementia a chance to live and make the most of their life without bounds without stresses. Guarantee that individuals with dementia will have a superb quality care and administrations to support their needs, in this manner keeping up the personal satisfaction. COMPARISON OF TWO MODELS: Today human services is seen as an item to be bought and patients until now seen as latent beneficiaries of social insurance have transformed into engaged customers. As shoppers the customers summon the consideration of suppliers and medicinal services administrators who have an obligation to guarantee their fulfillment. Additionally like purchasers it has been noticed that health awareness customers are getting progressively connected with rights, force and strengthening. Their present status empowers them to take control of their circumstances and accomplish their own particular objectives. It watched that it additionally empowers them to work towards the expansion of the nature of their lives. Utilizing their energy, customers interest for good quality human services: their interest is upheld by the World Health Organization, Alma Ata affirmation of 1978, and the constitution of the World Health Organization (1966). The last, expressed that, great wellbeing is a privilege out of every other person on earth. This is translated to mean a privilege to accessibility, openness and moderateness of good quality health awareness. It takes after that human services ought to be given in a manner that is satisfactory and agreeable to the buyer, who likewise has the force of decision. Literary works flourish on the customers energy of decision (Rogers, 1993, Melville 1997). Nonetheless, suffice it to note that the customer as a shopper utilizes this energy to choose in the middle of options and picks what gives him/her best fulfillment. This was additionally noted by Alagbe (2001), who refering to the Law of negligible utility expressed that Customers are reasonable and can gauge the utility or fulfillment they get from every thing expended, and given an aggregate objectivity buyers choose a mix of products and administrations that will amplify their fulfillment. WHO concentrate on the privileges of individuals, as opposed to the needs of recipients. Its a vital qualification, in light of the fact that an unfulfilled need prompts disappointment, while a right that is not regarded prompts an infringement.

Apple’s Macintosh Computers: A Technology That Achieved Dominance Essay

1) Choose a technology and assess the process of dominance that led to a leading technology standard using the factors, battle milestones, and key phases of dominance from the article, Suarez, F. 2004. â€Å"Battles for technological dominance: an integrative framework†, Research Policy. Volume 33, Issue 2, pp. 271†286. A technology that achieved dominance is Apple’s Macintosh computers. According to Suarez’s article (1)â€Å"A technology—broadly defined as a set of pieces of knowledge, some of which are embodied in physical devices and equipment—becomes dominant as the result of a complex process by which several competing alternatives and versions are de-selected until a preferred technological â€Å"hierarchy† becomes evident†. Apple’s Macintosh and Microsoft’s Personal Computer, have been competing against each other for a number of years. However, Apple has distinguished itself from its competitors, and therefore achieved dominance. The factors contributing to a technology’s dominance influence the outcome of the technology battle. These factors are split into two groups. The first group is the Firm-Level Factors, which consist of the firm’s: Technological Superiority, Complementary Assets and Credibility, Installed Base, and Strategic Maneuvering. (1). There are a number of companies that offer personal computers to consumers, with many having similarities. To distinguish their computers from competing alternatives, Apple provides compatibility with their other products, such as the IPod and IPhone. Surprisingly, technological superiority does not always lead to dominance. (1) The differences between the technology and the competing alternatives must be great in order for it to dominate. In the case of Apple’s Macintosh, the unique I... ...ts. The fourth phase is the Decisive Battle, which means competitors develop a customer base. This is an important phase as customer’s decisions can greatly affect the firm. The last phase is Post Dominance, which clearly shows the dominant technology has emerged in the market. This phase can last for a long period of time. 1. Suarez, F. (n.d.). Battles for technological dominance: an integrative framework..com. Retrieved November 10, 2013, from http://www.sciencedirect.com 2. Martellaro, J. (n.d.). Surprise: Apple Sells to the Federal Government. The Mac Observer. Retrieved November 10, 2013, from http://www.macobserver.com/tmo/article/su 3. Licensing Brief - Licensing Windows and Microsoft Office to Use with the Apple Mac. (n.d.). Microsoft Volume. Retrieved November 10, 2013, from http://www.microsoft.com/licensing/about-licensing/briefs/apple-mac.aspx

Artificial Tanning Essay -- Skin Cancer Culture Papers

Artificial Tanning Jim Rice loved the way tanning made him look and feel, that is, until he became personally affected by the dangers that came with the frivolous glitz and glamour of a nice tan. Artificial tanning has become a sub-culture for youths across the nation. Those who do not go tanning are a minority and those who do tan ignore the health risks posted in every tanning booth and bed in the state of Massachusetts. However, for Jim Rice, a middler chemical engineering major at Northeastern University, the health risks of tanning transformed into a frightening reality. "Recreational tanning was always the hip thing to do back in high school," said Rice. "But when I started to notice skin discoloration on my lower hip during my senior year of high school it wasn't so hip anymore." When doctors told Rice that he had pre-cancerous cells in existing moles he didn't think much of it. He figured that he would have the moles removed and his worries would be over. "I got the most perplexed when my dermatologist told me to stay out of the sun and wear sunscreen at all times," said Rice. It was as if being tan was more of a priority than his health. Following his initial surgery, Rice had to pay a trip to his skin doctor every six months. Upon his first visit back to the doctor, Rice was diagnosed with two cancerous growths - one pre-cancerous and one cancerous. Another surgery would have to take place immediately. Suddenly, Rice looked back on his frequent tanning salon habits and his "darkness" competitions with fellow lifeguards over the summers in utter regret. Rice has had seven surgeries since. He had plastic surgery to help reduce the scarring on his body. His doctors placed him on an extremely high risk f... ... admits that she is impatient and would rather get spray-tanned in 30 seconds over sweating in a tanning bed for twelve minutes. There are no proven health risks of spray tanning as of right now; however the FDA is investigating the safety of the DHA component in the "Mystic Tan". "Everyone should be aware that what happened to me could very possibly happen to anyone," said Rice. "The risks that come along with tanning are not far from a reality, even if they sneak up on people ten or twenty years down the road." Rice understands that tanning provides an ultimate self-esteem boost. Although Rice wishes that he could get his tan back, he realizes that tanning is only a temporary satisfaction. He has learned this the hard way. "People really need to weigh out how important tanning is to them and if they are prepared to deal to the consequences," said Rice.

Legal Provisions Concerned with Business Units :: Business Management Companies Essays

Legal Provisions Concerned with Business Units Our client is in the process of forming a company. She wishes to avoid personal liability upon any contracts she may enter into on behalf of the proposed company. Our job is to design a report to explain the legal provisions concerned with the formation, management and dissolution of business units. The report will identify the relevant legal principles, which can influence the choice of business unit. Explain the differences in the regulatory approach adopted for partnerships and registered companies and describe the procedures for the dissolution of business units. At the end of the report we will advise our client what type of company would be best suited to her needs. There will also be a presentation to go with the report highlighting the main points. 2.TYPES OF COMPANY There are many different types of business unit. Each is formed by a group of people with a common aim. Britain has what is known as a mixed economy where goods and services are supplied by both private and public sector organisations, as shown in the following diagram: Private Enterprise Sole Trader Partnerships Limited Companies Co-operatives Private Public Retail Producer Public Enterprise Public corporations Government Departments Local Authorities The private sector/enterprise is the term used to describe all businesses which are owned by individuals or groups of individuals and run essentially for profit. About half of all trading in Britain is controlled by private sector organisations. The other half known as the public sector/enterprise are businesses which are owned and controlled by the government or Local Authorities and run for the benefit of the country. The sector this report is concerned with is the Private Sector. 2.1 SOLE TRADER This is the oldest, simplest and therefore most common form of business unit. A sole trader is one who conducts their business by themselves either using their own name or a business name. This is somebody who is self-employed and who usually starts a business with capital from their savings or by borrowing from friends or a bank. Capital is the money which every business needs to enable it to set up and operate, for example to buy premises, equipment, stock and pay wages. The main advantage is that you can be flexible. You don’t need to discuss with others (e.g. partners and directors) how you are going to run the business. You also have less paperwork. A sole trader is not necessarily a one-person business and may have many employees or branches. However, the business is owned by one person and it is they who receive the profits. ADVANTAGES DISADVANTAGES - Business affairs can be kept private except for completing tax

Decision in Philadelphia Essay

The book Decision in Philadelphia the Constitutional Convention if 1787 by Christopher and James Collier offers a unique look at the scribing of the Constitution and the events that not only surrounded it but led up to its creation. The authors take on the events and their creative writing style make the book and enjoyable and fact filled read on one of the country’s most important events. They begin with a historical look at the events that led up to the signing and a brief synopsis of the events that were occurring in the country at the time. The background that they give provides a good base for the information and allows the reader to see things through the eyes of someone living in the time. One of the more interesting parts of the book comes early in which the author tells the reader of how there were many states that were using militias to control the events occurring in the states. In many of my previous reading there had been mention of the states controlling their own laws and being able to enforce them but I was unaware of the extent. I was also unaware that in Massachusetts that the government and the proceedings were being controlled by the merchants and the upper class. It was interesting to read about how there could be such a diverse set of governments ruling different parts of the country with virtually no centralization. When the congress was first formed and the laws were laid out there was only a requirement for the states to meet once a year in November and that put an unnecessary burden of the delegates to try and align their thinking with other states. This theme would play itself out as the constitutional convention evolved and wore on. There were many challenges facing the country at the time that would impact the constitutional convention and the outcomes that would shape the country. One of them being that there was very poor transportation routes and that adversely affected communications. â€Å"The few interstate roads that existed were frequently nothing more than mile upon mile of mud wallow, cut by hundreds of streams, creeks, and rivers, most of which were unbridged so they had to be forded, or crossed by ferry.† (Collier, 2007) This lack of infrastructure led to many difficulties in communication and travel which meant that the diversity in the country was largely unknown to each other. The country was divided not only by the vast physical size but also by religious sects, economic differences and ethnic and language differences. It was certainly time to establish the constitution and begin to align the peoples of the country under a united set of rules and a centralized government. James Madison was a key player in what would become the centralized idea to unite all these different pockets of civilization that had formed since the country had been settled. The authors point out that Madison though it was a good idea for George Washington not to attend these meetings because if things went sour then he could have what we equate today as plausible deniability. In other words if things went wrong then he could still possibly hold the country together as he had done in the preceding seven years. This was another fact that had not been made clear in my previous reading where it seemed more that Washington had a distain for the political side of things and was just not interested in attending the convention. Middlekauff points out that â€Å"Persuading Washington to come had been a near thing, or seemed so, for he clung to private life after eight years of exhausting service to his country.† (Middlekauff, 2005) He did in fact attend and his presence would prove to be a driving force in the establishment of a strong government that was well equipped to lead the country forward. Madison believed that under the right circumstances that a group of people could basically be governed by a contract in which there were certain rights allowed to them and in exchange there would be a set of rules that would govern the actions of the many. A quote from Madison that I think sums up his views well was â€Å"If all men were angels, no government would be necessary†¦you must first enable the government to control the governed.† (Collier, 2007) An opposing view to that of Madison’s was that of Alexander Hamilton who was a big supporter of a tier system like the one they had in England where the King and Parliament both shared power and were opposing forces to each other. He would eventually bring these ideas in front of the committee to get the balance of congress and the president to try and achieve the same balance of power. The government that he was a proponent of was one that was very similar to that of the Brits but the one major change was that everything stayed internal to the government without any outside influences. The views of many of the for-fathers were as diverse as the areas of the country they came from. The convention provided a unique platform for all of the opposing views to bring their opinions, concerns and ideas to the table for discussion. The convention also allowed for the open sharing of ideas and somewhat of a melting pot for different theories and conjectures. Not only did this format allow for the representatives of their idea to voice and present them but it also allowed for those opposed to object and state their reasons why. The next hat that was throw into the ring was that of Mr. Charles Pinckney who had his own ideas on the right path for the government. His ideas were based on Madison’s Virginia Plan but with some major overhauls. The most notable was the fact that the majority of the power would lie with one person and that person would hold office for a period of seven years. The person in power would then consult the congress and then a voting process would begin until a resolution was reached. While the convention never heard the full breadth of the plan, Pinckney was credited with the first official use of the terms President, house and Senate. The convention began with the arrival of fifty five of the seventy four men that had been elected to represent their states in Philadelphia. The remainders of them had either had travel difficulties or were tied up with personal or business matters. Philadelphia had been chosen as the meeting place because it was major city with the infrastructure to support the convention and because they believed that the Quaker influence would help to quell some of the heat that was sure to be produced at the convention. Philadelphia was chosen over New York, the only other logical choice for this Quaker influence but was not without its flaws as it did boast 117 pubs and numerous underground gambling facilities. When the men met to start scripting the framework for this great country I think they choose a great spot, of course I am a little biased because it my hometown! As with almost every meeting in which there are people of opposing views the convention did not start off on the best foot. There were arguments and opposing views and the proponents of certain ideas were unwilling to compromise. At one point it was said that Washington stood up and grabbed a handful of papers and threw them across the desk in distain for the action of the members. He had been riled up to the fact that there was little progress being made because points of contention continually were brought up and little head way was being made. ON the third day a motion was passed that if a matter had already been voted on then it was not allowed to be able to be brought up again. Collier points out that if this had not happened that the convention would have likely collapse after a week or so. Once some of the rules had been established, we call them board precepts these days, the Father of the nation got down to business of writing the constitution and laying the foundations for the country. Had it not been for Washington’s strong leadership and battle tested personality the convention could have likely collapsed. The current structure at the time with the states having independent power would have almost certainly led to the downfall of the country and the call for the British to take back over and restore civilization. Washington wasn’t about to let that happen and on May 29th finally got the attention of his fellow Americans and got down to business! One of the first hurdles was trying to differentiate the Constitution from the Articles of the Confederation which was the governing document of the time. A key difference was that the Confederation document declared congress a one house and the Constitution was calling for two. It was not necessarily the number of factions that was the sticking point but more how those two sides would be represented. One popular idea was to have and upper house comprised of the wealthy , more like a house of Aristocrats and a lower house which would act as the voice of the people. This idea was articulated by Governor Morris and was eventually accepted. The growing fear within the walls was that if the poor dominated the government that they would take from the rich and redistribute the wealth. The plan was to have the two houses act as a checks and balances system against each other and therefor it was seen as fair voice for all. As the issues began to get hammered out amongst the states and their representatives one issue still loomed large and that was the actual structure of the congress. It had been agreed on that the New portion of congress would be called the House of Representatives and that the states that had a higher population would have more clout. The remaining question was whether the other side of congress, the Senate, would be structured the same of if each state would have the same pull. The headpieces for each side, James Madison and James Morris had debated this point to exhaustion and neither side nor either man was willing to give up their stand. Brown points out that â€Å"Mr. Gerry (a colleague of Mr. Wilson) did not like the election by the people†¦.experience he said had shown that the State legislatures drawn immediately from the people did not always possess their confidence† (Brown, 2000)while Madison disagreed thinking the legislature should be comprised of the men it represents. There were many different ideas that were brought to the table and much opposition to each point arose. The delegates went back and forth on the issue for days on end until it was finally proposed that the states have equal vote but that anything having to deal with fiscal concerns must be originated in the House so that small states could not finically burden the country. The vote was put forth and eventually was passed but Collier points out that â€Å"Historians have seen the Convention’s acceptance of equal suffrage in the Senate as a defeat for the strong Nationalists. James Madison, many years later, said that that battle was the most serious and threatening excitement of the Convention.†(Collier, 2005) In the end the Constitutional Convention would outline many of the rules and regulations that would eventually guide this country to greatness but it was not without major contention. The ability to declare war and the rights of the people and their properties would prove to be major sticking points along the way. The side would argue their points until they were blue in the face and then comprise and strong internal leadership would forge the path. The establishment of the Army and the funding for projects were also points which caused great distain within the ranks but eventually were worked to a point where they could accepted, then, on September 17th, Benjamin Franklin stood up and gave to James Wilson his speech. The contents of the speech basically summed up that while neither side was totally content that they had reached a compromise that everyone was happy with. He articulated that while every piece was not exactly as he would have it that the system was so close to perfect that even their enemies would be astonished. These men worked diligently and overcame so many obstacles that it’s almost unthinkable. With the leadership and vision of men like Madison, Wilson, Washington, Franklin and Jefferson the document that governs this country was born right their in Philadelphia Pennsylvania. When you read the book Decision in Philadelphia the Constitutional Convention if 1787 by Christopher and James Collier you get unique perspective into this amazing occurrence and it is written in a way that you don’t feel as th0ugh you are reading a history book but more like you there watching this debate happen right before your eyes! Sources Brown, R. (2000). Major Problems in the Era of the American Revolution, 1760-1791. Boston, MA: Houghton Mifflin Company Collier, C. Collier J.(2007) Decision in Philadelphia The Constitutional Convention of 1787. New York, NY: Ballantine Books. Middlekauff, R. (2005). The Glorious Cause. New York, NY: Oxford University Press Inc.

Effectiveness of Handling Guest Complaints

EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS A Research Presented to the Faculty of College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management ROBIN JUDE B. ELAURIA KATRINA CARLA G. GERALDINO AILEEN JOY A. QUIDULIT CHRISTOPER S. ROSALES GENESIS D. C. SUSANA October 2011 ACKNOWLEDGEMENT The researchers would like to extend their earnest gratitude for the people who made it possible for them to finish this research study. This would not be achievable without the help and supervision of the following people who are their motivation in doing this research study. To the cherished guest’s of Nice Hotel most especially to Mr. Renold Zenarosa Branch Manager of Nice Hotel Mandaluyong and Mr. Lawrence Villanueva Branch Manager of Nice Hotel Cubao Quezon City who allowed us to conduct our survey for their pilot and actual study. To Ms. Maria Paz T. Castro, our adviser, who’s not tired of answering our question and few complains, teach us on how to exert effort in every task that we should do and sharing her knowledge and expertise in doing this research guiding until the final defense. To Mr. Cledante Navalta, our statistician, for their effort and time in plateful them to accomplish the statistical analysis of the research studies. To our parents who always supported us for financial all the way through the process of our research studies. Last but not the least, the omnipresent God, for answering our prayers for giving us the strength to plod on despite our  constitution  wanting to give up and throw in the towel make us realize that there’s always a key in every lock, Thank you so much Dear Lord. ABSTRACT Title: EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS Proponents: ROBIN JUDE B. ELAURIA, KATRINA CARLA G. GERALDINO, AILEEN JOY A. QUIDULIT, CHRISTOPER S. ROSALES, GENESIS D. SUSANA Adviser: MS. MARIA PAZ CASTRO Degree: BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT Date Completed: OCTOBER 2011 The researchers conducted this study to determine the Effectiveness of Handling Guest Complaints by Front Office Desk Staff as Observed by the Guest at Selected Hotels. Specifically aims to answer the following questions about the profile of the respondents, how satisfied the respondents regarding their service satisfaction, recommendations that can provide solutions to the said problems and there is no significant relationship between the satisfaction of the respondents and their demographic profile of the respondents. A descriptive method of research was used together with the questionnaire as the main instrument in gathering the needed data and information. Fifty (50) Guest at Nice Hotel in Cubao Quezon City was considered for the study. In analyzing and interpreting the data gathered, the statistical treatments used were, the percentage which was used to compare the frequencies of responses to the total number of responses, and the weighted mean which was used in measuring the Effectiveness of Handling Guest Complaints by Front Office Desk Staff as Observed by the Guest at Selected Hotels. The chi-square test is used to determine whether there is no significant relationship between the expected frequencies and the observed frequencies in one or more categories. With all the gathered information, the researchers arrived at the following conclusion: (1) most of the guests are 30-39 years old, male, guests (2) most of them are satisfied regarding the effectiveness of handling guest complaints by front office desk staff at Nice Hotel in Cubao Quezon City. (3) It was recommended that the front office desk staff of the hotel should initiate talk with the guest to get feedback about their service to improve their service. 4) In terms of age and gender there is no significant relationship between the effectiveness in handling guest’s complaints by the front office desk staff in selected hotels and their demographic profile. In terms of educational attainment and status of employment there is a significant relationship between the effectiveness in handling guest’s complaints by the front office desk staff in selected hotels and their demographic profile TABLE OF CONTENTS Page TITLE PAGE†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. i APPROVAL SHEET†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ii ACKNOWLEDGEMENT†¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦iii ABSTRACT†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦iv TABLE OF CONTENTS†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â ‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ v LIST OF TABLES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ix LIST OF FIGURES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. x CHAPTER 1. THE PROBLEM AND ITS BACKGROUND†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1 INTRODUCTION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦1 Background of the Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 Statement of the problem†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 2 Hypothesis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 Significance of the study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 3 Scope and Delimitation of the study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Definition of terms†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 6 2. REVIEW OF RELATED LITERATURE AND RESEARCH STUDIES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7 Related Foreign Literature†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7 Related Local Literature†¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8 Related Foreign Studies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 10 Related Local Studies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 12 Conceptual Framework†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 14 Research Paradigm†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 16 3. RESEARCH METHOLOGY†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 17 Research Design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 17 Research Setting†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 17 Research Subject†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 18 Research Instrumentation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 18 Validation of Instrument†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦18 Data Gathering Procedure†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦18 Statistical Treatment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 19 4. PRESENTATION, ANALYSIS AND INTERPRETATION OF THE DATA†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦21 Demographic Profile of the Respondent†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦21 Common guest’s complaints handled by the front office desk staff in selected hotels in Manila†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦25 Summary & Chi-square test on the significant relationship between effectiveness in handling guest’s complaints by the front office desk staff in selected hotels in Manila and the demographic profile of the respondents†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 28 5. SUMMARY OF FINDINGS CONCLUSION, RECOMMENDATION†¦.. 31 Summary of findings†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 31 Conclusions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 33 Recommendations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦34 REFERENCES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦35 APPENDICES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 36 A. Map of Research Setting†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦37 B. Title Approval†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦38 C. Letter of Request for Conduct of a Pilot Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 39 D. Letter of Request for Conduct of Actual Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 40 E. Research Instrument†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 41 F. Hypothesis Testing†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 49 G. Curriculum Vitae†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 50 List of Tables Table no. I Demographic Profile of the Respondents 1. 1 Distribution of Respondents in Terms of Age21 1. 2 Distribution of Respondents in Terms of Gender22 1. 3 Distribution of Respondents in Terms 23 of Educational Attainment 1. 4 Distribution of Respondents in Terms 23 of Status of Employment Table no. II Common guest’s complaints handled by the24 front office desk staff in selected hotels in Manila Table no. III Summary & Chi-square test on the significant 26 relationship between effectiveness in handling guest’s complaints by the front office desk staff in selected hotels in Manila and the demographic profile of the respondents List of Figures I. Conceptual Framework14 II. Figure 1 Research Paradigm16 Curriculum vitae GERALDINO, KATRINA CARLA G. Domingo de ramos street largo, Quezon city Contact no: 09461113536 Email address:[email  protected] com ————————————————- EDUCATIONAL BACKGROUND 2009-Present : Bachelor of Science in Hotel and Restaurant Management Our lady of Fatima University Hilltop Subdivision, Lagro, Quezon City 2005-2008 : Secondary Roxas National High School Roxas, San Isidro, Surigao del Norte 1999-2004 : Elementary Sto Nino Elementary School Sto Nino, San Isidro, Surigao del Norte ————————————————- PERSONAL BACKGROUND Gender: Female Age : 19 years old Birth date : June 09, 1992 Height : 5’4 Civil Status : Single ___________________________________ GERALDINO, KATRINA CARLA G. ELAURIA, ROBIN JUDE B. Blk2 Lt27 Marvi Hills, Gulod Malaya San Mateo, Rizal Mobile number: 09213336967 Email address: [email  protected] com EDUCATIONAL BACKGROUND| 2009-PresentBachelor of Science in Hotel and Restaurant Management Our lady of Fatima University Hilltop Subdivision, Lagro, Quezon City 2004-2008Secondary St. Mathhew College Miguel Cristi St. San Mateo, Rizal 1997-2003Elementary Gulod Malaya Elementary School Barangay Gulod Malaya, San Mateo Rizal PERSONAL BACKGROUND| Gender :Male Age:19 years old Birth date:November 12, 1991 Height:5’6 Civil Status:Single __________________ Robin Jude Elauria AILEEN JOY A. QUIDULIT # 6 Geronimo St. Brgy Sta Monica Novaliches Q. C Contact no: 4828615/09155459133/09239238439 E-mail add: [email  protected] com ____________________________________________________________ __________ EDUCATIONAL BACKGROUND 2007 – Present: Bachelor of Science in Hotel and Restaurant Management Our Lady of Fatima University Lagro, Novaliches Quezon City Secondary 2003 – 2007:Holy Redeemer School of Kalookan Franville V. Subd. , Caloocan City Elementary 1996 – 2003:Rosa L. Susano Elementary School Brgy. Gulod Novaliches, Quezon City PERSONAL BACKGROUND Gender :Female Age:20 yr/old Birth date:November 10, 1990 Weight:95 lbs Height:5’2’’ Civil Status:Single _______________________ AILEEN JOY A. QUIDULIT ROSALES, CHRISTOPER S. Blk 47 Lot 18 Area B lower 4 Sapang Palay City of San Jose Del Monte Bulacan Mobile number:09106184955 Email address:[email  protected] com/[email  protected] com EDUCATIONAL BACKGROUND| 2009-PresentBachelor of Science in Hotel and Restaurant Management Our lady of Fatima University Hilltop Subdivision, Lagro, Quezon City 2004-2007Associate in Hotel and Restaurant Management Academia De San Lorenzo Tialo Sto. Cristo, City of San jose Del Monte Bulacan 000-2004Secondary Sapang Palay National High School Area E Sapang Palay City of San Jose Del Monte Bulacan 1994-2000 Elementary Barangay Bagong Buhay III Elementary School Barangay Bagong Buhay III Area B SapangPalay City of SJDBMB PERSONAL BACKGROUND| Gender :Male Age:23 years old Birth date:November 05, 1987 Height:5’7 Civil Status:Single _______ _____________ Rosales, Christoper S. SUSANA GENESIS C. 83 E Maginoo St. Kalayaan Quezon,City Cell Number: 09151908382 [email  protected] com EDUCATIONAL BACKGROUND| 2009-Present Bachelor of Science in Hotel and Restaurant Mngt. Our Lady of Fatima University 1 Esperanza St. Hilltop Mansion Heigths Lagro Quezon, City 2000-2004 Amadeo National High School Amadeo, Cavite 1994-2000 Amadeo Elementary School Amadeo, Cavite PERSONAL BACKGROUND| Gender: Female Age: 23 Heigth: 5’4 Civil Status: Single _____________________ GENESIS C. SUSANA Computation Table 1 Table 1: Frequency and Percentage Distribution of Respondents in Terms of Age n=50 Age| F| P=f/n*100| %| Rank| 9 below| 3| (3/50*100)| 6| 5| 20-29| 13| (13/50*100)| 26| 2| 30-39| 17| (17/50*100)| 34| 1| 40-49| 12| (12/50*100)| 24| 3| 50 above| 5| (5/50*100)| 10| 4| Total| 50| | 100| | Computation Table 1. 1 Frequency and Percentage Distribution of Respondents in Terms of Gender n=50 Gender| F| P=f/n*100| %| Rank| Male| 27| (27/ 50*100)| 54| 1| Female| 23| (23/50*100)| 46| 2| total| 50| | 100| | Computation Table 1. 2: Frequency and Percentage Distribution of Respondents in Terms of Educational Qualification n=50 Educational Qualification| f| P=f/n*100| %| Rank| Elementary Grad. | 11| (11/50*100)| 22| 3| High School Grad. 14| (14/50*100)| 28| 2| College Grad. | 17| (17/50*100)| 34| 1| Post Grad. | 8| (8/50*100)| 16| 4| Total| 50| | 100| | Computation Table 1. 3: Frequency and Percentage Distribution of Respondents in Terms of Status of Employment n=50 Status of Employment| f| P=f/n*100| %| Rank| Worker| 19| (19/50*100)| 38| 2| Employee| 21| (21/50*100)| 42| 1| Self-employed| 10| (10/50*100)| 20| 4| Total| 50| | 100| | Table 2: Common guest’s complaints handled by the front office desk staff in selected hotels in Manila Situation| WM| Interpretation| Rank| 1. Missing of personal belonging| 3. 40| Good| 10| 2. Faulty equipments and facilities| 3. 2| Very Good| 7| 3. Lack of courtesy of the front office staff in dealing with the guest| 3. 64| Very Good| 3| 4. Slow and ineffective reservation procedures| 3. 82| Very Good| 1| 5. Neigbors intolerable noises| 3. 76| Very Good| 2| 6. Unsatisfactory of concierge| 3. 58| Very Good| 5| 7. Not well attended by front office staff| 3. 42| Good| 9| 8. Wrong room assignment or type of room given to the guest| 3. 56| Very Good| 6| 9. Poor service of the staff| 3. 48| Good| 8| 10. Delayed service of the front office desk staff| 3. 62| Very Good| 4| Grand Mean| 3. 62| Very Good| | Computation in terms of Age E=RT*CT/50Observed Age| Poor| Average| Good| Very Good| Excellent| RT| 19 below| 0| 0| 0| 3| 0| 3| 20-29| 0| 0| 5| 7| 0| 12| 30-39| 0| 0| 9| 7| 1| 17| 40-49| 0| 0| 7| 6| 0| 13| 50 above| 0| 0| 2| 3| 0| 5| CT| 0| 0| 23| 26| 1| 50| Expected Age| Poor| Average| Good| Very Good| Excellent| 19 below| 0| 0| 1. 38| 1. 56| 0. 06| 20-29| 0| 0| 5. 52| 6. 24| 0. 24| 30-39| 0| 0| 7. 82| 8. 84| 0. 34| 40-49| 0| 0| 5. 98| 6. 76| 0. 26| 50 above| 0| 0| 2. 30| 2. 60| 0. 10| | | | | | | X? =(O-E)^2/E Age| Poor| Average| Good| Very Good| Excellent| 19 below| 0| 0| 1. 38| 1. 90| 0. 06| 20-29| 0| 0| 0. 05| 0. 09| 0. 24| 30-39| 0| 0| 0. 18| 0. 38| 0. 6| 40-49| 0| 0| 0. 17| 0. 09| 0. 26| 50 above| 0| 0| 0. 04| 0. 06| 0. 10| ?X? = 5. 56 Computation in terms of Gender E=RT*CT/50Observed Gender| Poor| Average| Good| Very Good| Excellent| RT| Male| 0| 0| 13| 14| 0| 27| Female| 0| 0| 22| 27| 1| 23| CT| 0| 0| 35| 41| 1| 50| Expected Gender| Poor| Average| Good| Very Good| Excellent| Male| 0| 0| 11. 88| 14. 58| 0. 54| Female| 0| 0 | 10. 12| 12. 42| 0. 46| X? =(O-E)^2/E Gender| Poor| Average| Good| Very Good| Excellent| Male| 0| 0| 0. 11| 0. 02| 0. 54| Female| 0| 0| 0. 12| 0. 03| 0. 63| ?X? = 1. 45 Computation in terms of Educational Qualification E=RT*CT/50Observed Educational Qualification| Poor| Average| Good| Very Good| Excellent| RT| Elementary Grad. | 0| 0| 4| 7| 0| 11| High School Grad. | 0| 6| 11| 1| 0| 14| College Grad. | 0| 0| 7| 9| 1| 17| Post Grad. | 0| 0| 4| 4| 0| 8| CT| | 6| 22| 21| 1| 50| Expected Educational Attainment| Poor| Average| Good| Very Good| excellent| Elementary Graduate| 0| 1. 32| 4. 84| 4. 62| 0. 22| High School graduate| 0| 1. 68| 6. 16| 5. 88| 0. 28| College Graduate| 0| 2. 04| 7. 48| 7. 14| 0. 34| Post Graduate| 0| 0. 96| 3. 52| 3. 36| 0. 16| X? =(O-E)^2/E Educational Qualification| Poor| Average| Good| Very Good| Excellent| Elementary Grad. | 0| 1. 2| 0. 15| 1. 23| 0. 22| High School Grad. | 0| 11. 11| 0. 11| 4. 05| 0. 28| College Grad. | 0| 2. 04| 0. 03| 0. 48| 1. 28| Post Grad. | 0| 0. 96| 0. 07| 0. 12| 0. 16| ?X? = 23. 61 Computation in terms of Status of Employment E=RT*CT/50 Observed Status of Employment| Poor| Average| Good| Very Good| Excellent| RT| Worker| 0| 0| 7| 12| 0| 19| Employee| 0| 0| 6| 4| 0| 10| Self-employed| 0| 0| 9| 11| 1| 21| CT| 0| 0| 22| 27| 1| 50| Expected Status of Employment| Poor| Average| Good| Very Good| Excellent| Worker| 0| 0| 8. 36| 10. 26| 0. 38| Employee| 0| 0| 4. 40| 5. 40| 0. 20| Self-employed| 0| 0| 9. 24| 11. 34| 0. 42| X? (O-E)^2/E Status of Employment| Poor| Average| Good| Very Good| Excellent| Worker| 0| 0| 0. 22| 0. 30| 0. 38| Employee| 0| 0| 0. 58| 0. 36| 0. 20| Self-employed| 0| 0| 9. 24| 0. 01| 0. 80| ?X? = 12. 09 Table 3 Summary & Chi-square test on the significant relationship between effectiveness in handling guest’s complaints by the front office desk staff in selected hotels in Manila and the demographic profile of the respondents Demographic Profile| ComputedX? | TabulatedX? | df| ? | Comparison| Decision| Conclusion| Age| 5. 56| 15. 51| 8| 0. 05| Less than| Accept Ho| There is no significant relationship| Gender| 1. 45| 5. 9| 2| 0. 05| Less than| Accept Ho| There is no significant relationship| Educational attainment| 23. 61| 16. 92 | 9| 0. 05| Greater than| Reject Ho| There is a significant relationship| Status of Employment| 12. 09| 9. 49| 4| 0. 05| Greater than| Reject Ho| There is a significant relationship| Hypothesis Testing: Ho: There is no significant relationship between the effectiveness of handling guest complaints by the front office desk staff at selected hotels in Manila. Ha: There is a significant relationship between the effectiveness of handling guest complaints by the front office desk staff at selected hotels in Manila.

Australian Aboriginal Dot Art Essay

Aboriginal art has been overshadowed by the idea that it is primarily presented in dots. It has got to the point where people believe that certain Aboriginal people own the dot and artists both Aboriginal and non-Aboriginal are hesitant to use consecutive dots within artwork. Explain how the above has evolved and where dot art has come from Dot paintings today are recognised globally as unique and integral to Australian Aboriginal art. On the surface the dot is simply a style of Aboriginal painting, like the use of cross-hatching or stencil art. Exploring deeper into the history of the Aboriginal dot painting a world of camouflage, secrecy and ritual is discovered. The term ‘dot painting’ stems from what the Western eye sees when faced with contemporary Aboriginal acrylic paintings. This painting style arose from the Papunya art movement in the 1970s. Papunya Tula artists used a process which originally mirrored traditional spiritual ceremonies. In such rituals the soil would be cleared and smoothed over as a canvas (much like the dark, earthy boards used by the Papunya Tala) for the inscription of sacred designs, replicating movements of ancestral beings upon earth. These Dreaming designs were outlined with dancing circles and often surrounded with a mass of dots. Afterward the imprinted earth would be smoothed over, painted bodies rubbed away, masking the sacred-secrets which had taken place. This ritual was shifted from ground to canvas by the Papunya Tula who eventually added an array of naturally produced colours to the restricted palette of red, yellow, black and white produced from ochre, charcoal and pipe clay. Such pieces reveal a map of circles, spirals, lines, dashes and dots, the traditional visual language of the Western Desert Aboriginal People. However these marks were permanent and due to arising interest made public, creating internal political uproar. Consequently representations of sacred objects were forbidden or concealed through the dotting technique. Now that the collecting of pieces of Aboriginal art has become so popular world-wide, a common, mistaken belief is that the Dot Painting Style of Central Australia is a recent development. This belief arises because it was in the 1960s that a Central Australian school teacher encouraged the old men of the tribe to record their art on European sheets of board, using acrylic paints. This use of acrylic paints on flat board dates from that time. However, the art style itself, with geometric designs, is seen in the petroglyphs (rock engravings) dating back thousands of years. Ancient petroglyphs showing concentric circles (non-naturalistic art style), inland South Australia The use of dots was once Australia-wide, particularly seen on body decoration when people are painted for ceremonies, and paintings in the remote Kimberley region where dots are clearly seen on the body decoration of some of the earliest human figures, likely to be older than 20,000 years. See accompanying photo. ) Dot decoration on the body of an ancient human figure, Kimberley Aboriginal Art: Traditional to Contemporary The resurgence of Australian Indigenous art has become one of the ‘most brilliant and exciting new eras of modern art. ‘ It has grown with such amazing diversity and enthusiasm that art critic, Robert Hughes, has described it as ‘the last great art movement. ‘ For indigenous Australians art has been a part of their culture and tradition for thousands of years and is recognised as one of the oldest living art traditions. Though, over the past 30 years it has progressed from being confined primarily to the tourist industry, to become a richly, evolving international art movement. Since the Renaissance of Aboriginal art during the early 1970’s, Aboriginal artists have been encouraged to find new, innovative ways of incorporating cultural traditions into their imagery. This encouragement first began through an art teacher, Geoffrey Bardon, who became the catalyst for contemporary Aboriginal art. Fascinated by the traditional sand designs created by Indigenous children in Papunya, Bardon encouraged the Aboriginal community to re-create their Dreamtime stories through paintings. He introduced them to acrylic paint and from there Aboriginal art gained a more permanent form and the style, popularly known as ‘dot art’, emerged as the most recognisable form of Aboriginal art. It was a new form of art which also allowed Aborigines to, for the first time, express to the rest of Australia and the world, the ancient traditions of their culture. Many Aboriginal artists have chosen to continue practicing traditional art as a means of conserving the conventional method of creating, inherited from their tribal ancestors. Their content, which is explicitly aboriginal, is usually derived from their history and culture, as a continuation of the spiritual link they possess with their country. Research When The emergence of ‘dot’ paintings by Indigenous men from the western deserts of Central Australia in the early 1970s has been called the greatest art movement of the twentieth century. Prior to this, most cultural material by Indigenous Australians was collected by anthropologists. Consequently, collections were found in university departments or natural history museums worldwide, not art galleries. Where That all changed at a place called Papunya. Papunya was a ‘sit-down’ place established in the early 1960s, 240 kilometres northwest of Alice Springs in the Northern Territory (NT). The settlement brought together people from several western desert language groups: the Pintupi, Warlpiri, Arrernte (Aranda), Luritja, and the Anmatyerr, who were unaccustomed to living in close proximity to each other. Dot Painting or Aboriginal Dot Art originated in the desert using natural substances on the ground in the sand. Those pictures in the sand are not unlike the paintings we see today produced using acrylic paints. The acrylic paintings are usually done using acrylic paint and it is applied to canvas or art board with various diameter sticks dipped into paint and then applied one dot at a time. The Australian Aborigine of the western desert constructed their stories using ochre, sand, blood, coal from their fires and plant material placed together on the ground clump by clump for various ceremonial occasions. If you look at the desert landscape from the height of any small bluff or hill what you see looking down are clumps of growth scattered about a red landscape. The spinifix grass, desert hardwood bush and occasional rocks or rock outcrops make up the myriad of dots that seem to cover the landscape. Because everything in the desert has meaning to the Australian Aborigine these seemingly unimportant arrays of pattern in the desert have special meaning to the Dot painters of the western desert. If you were to ever fly over the desert low enough to see what was on the ground you would see what he dot painting has replicated for you to see. These dots are a myriad of clumps of natural splendour which might go unnoticed had you not seen a dot painting and looked to see what it was about. The arrangement of the plants, rocks and water are all part of the spirit of creation and it is because of this placement that Aboriginal people have traversed the deserts safely without printed maps for th ousands of years. The placement and arrangement of all of these natural things are in songs and these songs are often sung while the painting is being created. Nearly every painting has a song and the songs often disclose important ceremonial facts about a particular region or area. These important ceremonial places are often in the paintings but because they are sacred to Aboriginal people they are camouflaged in some way, visible to the initiated person but invisible to others who do not know what to look for. Many paintings contain these special hidden meanings and the new owners of these paintings will never know what the whole story of their purchased painting is about. Only over time may some insight be gained from looking at the painting. This is a point of pride among the Australian Aboriginal artists because they see the purchase of their art or for them the sale of their art, as a validation of their race and culture by others. This is because a value has been placed on the art. Since the Australian Aboriginal culture is depicted in all traditional paintings they are passing down their knowledge in the only way they are able, to those who have yet to understand it. The Aboriginal people do not have a written language so these painting of their stories and ceremonies are all they have to save this culture for future generations. The colour and the placement of the dots are important to depicting the visible message and camouflaging the hidden message in Aboriginal dot art. Even the over painting of an area of the work has special significance and may convey different messages. Some people gifted with a since of tactile feeling are able to feel a special vibrancy emanating from their painting. Who Many of the significant early artists at Papunya were senior men who had vivid memories of their first contact with white people. Typically, they came out of the desert as adults during the 1950s drought and their connection to ritual law was strong. The first artists’ collective, Papunya Tula Artists, was set up in 1972 by men from this settlement. Papunya Tula Artists was the inspiration and model for many other Indigenous artists’ collectives. In 2009 there are 42 desert Indigenous art communities represented by Desert. The artwork was seen as a way to keep the culture alive, and carry Indigenous stories to the world. The movement was seen as being about recollection and cultural memories linked to Dreaming’s’ or story types. Why the modern aboriginal â€Å"dot art† movement started? Geoffrey Bardon AM (1940–2003) Geoffrey Bardon began working as an art teacher at Papunya Special School in 1971. Concerned that the school’s curriculum, appearance and ethos seemed out of step with Aboriginal culture, Bardon attempted unsuccessfully to involve his class in painting a series of murals on the school walls. Thereupon Kaapa Tjampitjinpa, Long Jack Phillipus Tjakamarra, Billy Stockman Tjapaltjarri and others created the Honey Ant Mural, which inspired many senior men to ask Bardon for painting materials and eventually begin painting in the Men’s Painting Room. The Men’s Painting Room, Papunya – Johnny Warangkula Tjupurrula can be seen in the middle ground painting a Kalinypa Water Dreaming. His two boomerangs are placed in front of the board as percussion instruments, ready to be used to accompany the verses of the Water Dreaming, sung at intervals during the painting process, June-August 1971 Photo: Michael Jensen Convinced of the groundbreaking importance of what he was witnessing, Bardon made comprehensive photographic, moving film and written records of the artists and the paintings that they produced while he was at Papunya. From his primary research, Bardon wrote three books and made three films that initiated public interest in Western Desert art. In 1988 Bardon was awarded the Order of Australia Medal for his unique contribution to the Western Desert art movement. The Honey Ant Mural, July 1971 Geoffrey Bardon and his Arerrnte assistant, Obed Raggett, had noticed people drawing designs in the sand at Papunya. Following this precedent, they drew circles and spirals on the blackboard in an unsuccessful attempt to encourage their class of adolescent boys to paint a series of murals on a whitewashed, cement-rendered wall of the Papunya Special School. In late July 1971, after painting a series of smaller practice murals, seven painters collaborated in the painting of a monumental mural representing the Honey Ant Dreaming specific to the site of Papunya. Working under the direction of custodians Mick Wallangkarri Tjakamarra and Tom Onion Tjapangati, the artists included Kaapa Tjampitjinpa, Billy Stockman Tjapaltjarri, Long Jack Phillipus Tjakamarra, Johnny Warangkula Tjupurrula and Don Ellis Tjapanangka. The Honey Ant Mural, a bold expression of Aboriginal culture in a government settlement, occasioned great rejoicing at Papunya and inspired immense pride in the community. Geoffrey Bardon in front of the Honey Ant Mural, Papunya, August 1971 Photo: Robert Bardon  © artists and their estates 2011, licensed by Aboriginal Artists Agency Limited and Papunya Tula Artists Pty Ltd Pintupi people from the Western Desert Pintupi is the name of a Western Desert language spoken by Aboriginal people who belong to a large stretch of country in the Gibson Desert of Western Australia and the western edge of the Northern Territory. When the Pintupi arrived in the government settlements east of their traditional lands between the 1930s and the 1950s, they adopted the term ‘Pintupi’ to distinguish themselves from the surrounding Aboriginal inhabitants as the ‘people from the west’. They were among the last Aboriginal people in Australia to abandon their nomadic lifestyle, the last family arriving into the newly established community of Kiwirrkura in 1984. In Papunya, the Pintupi, bound to each other by their dominant loyalties of relatedness and kinship, were ostracised due to their lack of conversance with kartiya (non-Aboriginal) customs and their perceived lack of sophistication. Diversity within â€Å"dot art† – showing two different artists works. Uta Uta Tjangala – Traditional Artist Uta Uta Tjangala, who is an exemplar of the historical cultural tradition, Uta Uta’s painting career and reputation is closely aligned to the artistic renaissance that began at Papunya in 1971. He was a founding member of the men’s painting group, inspired other Pintupi tribesmen, and becoming one of the most senior and influential painters amongst the group. Born in Western Australia in Drovers Hills, he made the epic journey to Haasts Bluff with his family during the severe drought of the mid to late 1950’s in the company of Charlie Tarawa. Two years later, after returning to his homelands, he made the journey once more with Timmy Payungka, Pinta Pinta and their families. Uta Uta Tjangala (early years) Employed as a gardener at the Papunya school Uta Uta, then in his 40’s, became one of the original group drawing and painting on composition board with encouragement from art teacher Geoff Bardon. When supplying paints to Uta Uta and his gathering group of enthusiastic friends, Bardon suggested the men use their existing cultural symbols to depict their Dreamings and links to the land. The Pintupi men, having been pushed from their traditional homelands by government policy and European development, painted under a bough shelter behind the camp ‘pouring into their work their acute longing for the places depicted †¦ and chanting the song cycles that told the stories of the designs as they worked’ . These early works aroused strong protest within Aboriginal communities when first exhibited in Alice Springs in 1974 because of the disclosure of secret and sacred knowledge. A period of experimentation followed, resulting in the development of a symbolic language of classic ideograms and the characteristic dot covered areas that veil sacred elements from the uninitiated. The large, tribally mixed population of Papunya intensified the interaction, but under the influence of artists like Uta Uta, the painting group was able to break through the political and cultural constraints toward a safer stylistic conformity, and prepare the way for personal and distinctive styles to emerge. Uta Uta in particular, with his exciting and charismatic personality as well as his bold and dynamic style, played a vital role in these developments. Bardon recalled many years later, ‘everything that came from him was genuine’ . Uta Uta’s 1971 and 1972 paintings generally featured major story elements with only the barest dotted in-fill within the iconography and small sections of the background. The aesthetic balance and harmony of these works is derived through colour and weight rather than by a geometric division of the painted surface. The rather crude dotting and line work of these early paintings on board embues them with an energy and power that is less apparent in his later more technically proficient works. His paintings are far stronger and more powerful when the clean unadorned background remains, unlike paintings by his contemporary Kaapa, whose early works became more aesthetically appealing as he began to in-fill the background. In developing a style that censored the more secret and sacred content in his painting, Uta Uta added more dot-work as the years went by. He painted more Tingari sites completely surrounded by neat dots that became less and less detailed. Despite his advancing age during the late 1970’s he continued to paint as he spent increasing time at outstations west of Papunya and, at the beginning of the 1980’s, he completed what was to become one of the most important and revered works of the entire Western Desert art movement. Yumari 1981, possibly his largest and most significant painting, reveals the mythical Tingari ancestors traveling across vast stretches of country as they create sites and institute rituals. Yumari is a rocky outcrop in his home country and the key ceremonial site of the area. Story elements and natural features blend seamlessly into a beautifully balanced geometry of concentric circles and connecting lines that enclose a central, abstracted figure. This body continues rather than interrupts the intense, minutely dotted background configurations, yet still holds the central focus. The work is characterised by the sinuous movement of converging regular and irregular shapes, accentuated by outlining white dots. The predominant use of an earthy red alongside vivid yellow ochre, further emphasizes the assertive quality in this cohesive and powerful statement of Aboriginal tradition. The work was exhibited at the XVIII Bienal de Sao Paulo in 1983 and is now in the collection of the National Museum of Australia. While painting Yumari, important discussions were taking place at Papunya concerning the move back to the Pintupi homelands at Kintore. Land rights legislation during the 1970’s returned ownership of the land to its traditional owners and Uta Uta was a strong advocate for resettlement.